Terms of service

OVERVIEW 
Welcome to SOLZI! The terms “we”, “us” and “our” refer to SOLZI. SOLZI operates this online store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”), together with our [Privacy Policy] and any other policies referenced, set out your rights and responsibilities when using our Services. Please read them carefully.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 - ACCESS AND ACCOUNT 
By using our Services, you confirm that you are at least the age of majority in your state or territory, or that you have consent from a parent or guardian.
To access or purchase through our store, you may be asked to provide information such as your email, billing, payment, and shipping details. You agree that this information will be accurate, current, and complete. You are responsible for keeping your account secure and for all activity that occurs under it.

SECTION 2 - OUR PRODUCTS 
We do our best to display product details accurately, but colours, sizing and appearance may vary slightly depending on your device or screen.
Product descriptions, prices, and availability are subject to change without notice. We may discontinue products or limit quantities at our discretion.

SECTION 3 - ORDERS 
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order. Your order is only confirmed once payment has been processed and you receive an order confirmation email.
Please check your order carefully before submitting, as we may not be able to change or cancel it once it is accepted.
Orders are subject to our [Returns & Refunds Policy].
You confirm that purchases are for personal use only and not for resale.

SECTION 4 - PRICES AND BILLING 
All prices are listed in Australian dollars (AUD) unless stated otherwise. Prices may change without notice, but the price at checkout is final. Prices exclude shipping, handling, and taxes unless otherwise specified.
You agree to provide accurate and up-to-date payment details. By providing payment information, you confirm that you are authorised to use the payment method and that all charges will be honoured.

SECTION 5 - SHIPPING AND DELIVERY 
Delivery times provided are estimates only. While we do our best to get your order to you quickly, we are not responsible for delays outside our control (such as postal delays, weather events, or customs).
Risk in the goods passes to you once they are delivered to your nominated address. If your order is lost or damaged in transit, please contact us and we’ll work with the carrier to resolve the issue in line with your rights under the Australian Consumer Law.

SECTION 6 - INTELLECTUAL PROPERTY 
All content on our website and Services (including text, graphics, logos, photos, videos, and designs) is owned by SOLZI or our licensors and is protected under Australian and international copyright and intellectual property laws.

SECTION 7 - OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide access to third-party tools, apps, or links. These are provided “as is” and “as available.” We do not control or endorse third-party services and are not responsible for any issues that arise from using them. Please review third-party terms and policies before engaging with them.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, but purchases are made directly with SOLZI. Shopify is not responsible for any transactions, products, or services you purchase from us.

SECTION 9 - PRIVACY POLICY
We collect and process personal information in line with our [Privacy Policy]. Because our Services are hosted by Shopify, some of your information is also collected and processed by Shopify. Please read both policies to understand how your data is handled.

SECTION 10 - FEEDBACK
If you send us feedback, reviews, or suggestions, you grant SOLZI a licence to use, reproduce, and share that content for business purposes. By providing feedback, you confirm that you have the rights to share it and that it doesn’t infringe on any third-party rights.

SECTION 11 - ERRORS & INACCURACIES
Sometimes there may be errors on our site (such as typos, inaccurate prices, or stock availability). We reserve the right to correct these at any time, even after an order has been placed.

SECTION 12 - PROHIBITED USES
You agree not to misuse our Services. This includes unlawful activities, harassment, spreading malware, or interfering with site security. We may suspend or terminate your account if you breach these Terms.

SECTION 13 - TERMINATION
We may suspend or terminate your access to our Services at any time, without notice, if we reasonably believe you have breached these Terms.

SECTION 14 - CONSUMER GUARANTEES (Australia)
Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law. If a product you purchase from us is faulty, not as described, or fails to meet a consumer guarantee, you are entitled to a repair, replacement, or refund.

SECTION 15 - LIMITATION OF LIABILITY
To the extent permitted by law, we are not liable for any indirect or consequential loss (such as lost profits or savings) that arises from your use of our Services or products. However, this does not exclude liability for faulty goods under the Australian Consumer Law.

SECTION 16 - INDEMNITY
You agree to indemnify and hold SOLZI harmless from claims arising out of your breach of these Terms or misuse of our Services.

SECTION 17 - SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

SECTION 18 - ENTIRE AGREEMENT
These Terms, along with our other posted policies, make up the entire agreement between you and SOLZI and override any prior agreements.

SECTION 19 - GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland.

SECTION 20 - CHANGES TO THESE TERMS
We may update these Terms from time to time by posting a new version on our website. Your continued use of the Services means you accept any changes.

SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@solzi.com.au.
Our contact information is posted below:
SOLZI 
hello@solzi.com.au
PO Box 169, Buddina QLD 4575 
ABN: 38 531 602 887